earth_america
user_standard Log on
action_search_stroke
earth_america
Log on to rate and give feedback 1 2 3 4 5 Log on to rate
0
How to

How to


Products: Building Advisor Portal
Functionalities: Customer Portal
6/30/2026

Logging in to the Customer Portal

You log in to the Customer Portal to see the same view that your customers see.

Note:

As a service provider, you have read-only access to the Customer Portal.

Show More
action_close

Customer Portal uses the same data as Building Advisor Portal, but filters and presents it from the point of view of the building's owner. Customer Portal makes the service on the customer's building portfolio visible in real time. Customers can view status, key KPIs, tasks, and completed work in one place, and create service tasks where you can collaborate to solve issues, leading to faster resolution. Customer Portal also provides a clear overview of the customer's portfolio to understand installed base status and modernization priorities across sites, allowing them to proactively plan their equipment's lifecycle.

As a service provider, you give your customers access to Customer Portal for the buildings you manage in Building Advisor Portal. For more information, see Giving a User Access to the Customer Portal .

You have read-only access to Customer Portal so that you can log in and see the same view that your customers see. For more information, see Logging in to the Customer Portal .

For more information, see Workspace Overview .

To log in to the Customer Portal

  1. Log in to Building Advisor Portal.

    https://ecostruxure-building-advisor.se.app/

  2. In Building Advisor Portal, click the App selector

     
    action_zoom_plus_stroke
    .

  3. Click Customer Portal .

See Also

  • Workspace Overview
  • Task Manager Module