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Products: Registration Portal
Functionalities: Registration
Product version: 2024, 7.0
12/3/2024

Applying Proxy Settings to the Connect Agent Service Log On

If the system needs proxy settings to browse the Internet, you need to apply the same settings to the Connect Agent service log on to ensure that system and crash information is available on Connect Agent server storage.

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Connect Agent is the service that runs along with the Enterprise Central and Enterprise Servers attached to it to collect and transfer crash information of EcoStruxure BMS servers (Enterprise Central, Enterprise Servers and field servers attached to Enterprise Servers).

To transfer the crash information, the Connect Agent service Log on needs to meet the following conditions:

  • sufficient user rights to access system folders and internet

  • Internet proxy settings, if required

  • Port number 22 available to access the following URL: servercd.smartstruxure.schneider-electric.com

Connect Agent can collect and transfer crash information only when the site administrator or the end-user provides consent to allow Schneider Electric to receive system diagnostic and performance data of the system.

To enable the Connect Agent function, set Enable crash information transfer to True. For more information, see Configuring Connect Agent Settings .

To apply proxy settings to the Connect Agent service log on

  1. Run the command BITSADMIN in cmd.exe as administrator.

  2. Restart the Connect Agent service.

    For more information on BITSADMIN command, refer following links:

    http://msdn.microsoft.com/en-us/library/aa362813(v=vs.85).aspx

    http://myserverissick.com/2010/05/how-to-set-proxy-settings-for-the-localsystem-and-networkservice-accounts

See Also

  • Connect Agent Overview
  • System and crash information not available on Connect storage server
  • Getting Connect Agent Debug Information