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How to How to 8/27/2021
Products: WebHelp
Functionalities: Basic Functionality
Product version: 1.0, 1.1, 1.2, 1.3, 1.4, 1.5, 1.6, 1.7, 1.8, 1.9, 2.0, 2.1, 3.0, 3.1, 3.2, 3.3

Rating a WebHelp Topic

You rate a topic to reflect whether you found the topic helpful or if you think it could be improved.

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In the header of each topic, logged-on users can rate topics and community content in WebHelp.

Your rating reflects whether you found a topic or community content helpful or if you think the information could be improved in some way. When rating a topic or community content, you are asked to write a comment. Your rating is shared with other users, but the additional comment is sent to the WebHelp administrator and is not shown to other users. The ratings help other users to find popular topics and community content and help us to improve our services.

Note:
  • Write your comment in English to make sure that the WebHelp administrator can read and understand your information.

The average of the total rating is displayed for each topic with the yellow stars in the topic list or in each individual topic. For community content, the average of the total rating is displayed with the yellow stars for each individual community content entry. If there is no rating on a topic or community content entry, the stars are dimmed. When presenting topics in a topic list, WebHelp first sorts the topics by publication date and then by the number of stars with the highest rated topic at the top of the list.

To rate a WebHelp topic
  1. In a WebHelp topic, select the number of stars that you want to give the topic.

  2. In the Give feedback on this topic box, type an explanation of what you think about this topic, what is good or what can be improved.

  3. Click Send .

The average of the total rating is calculated and the feedback is sent to the WebHelp administrator.

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