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How to How to 3/25/2018
Products: ​License Administrator, ​License Server
Functionalities: License Management
Product version: 1.8, 1.9

Resetting the License Server

You reset the License Server if it does not work correctly.

Notice
  • Return all the licenses to the License Activation Server before you reset the License Server. Resetting the License Server erases the licenses on the License Server.

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To reset the License Server
  1. In License Administrator, click the Licenses view.

  2. Select all network licenses.

  3. On the Licenses toolbar, click the Remove/return license button .

  4. Click Yes .

  5. Click Close .

  6. Close all running Building Operation programs.

  7. Stop the License Server.

  8. In the License Server application folder, remove all .data files that start with taclic :

    • Windows 7, Windows 8.1, and Windows 10: \ProgramData\FLEXnet

    • Windows Server 2008 and Windows Server 2012: \ProgramData\FLEXnet

  9. Start the License Server.

  10. Reactivate the returned network licenses.

When you reactivate all returned network licenses, new License Server .data files are created together with the activation of the first license.

Notice

If the licenses cannot be returned, contact your local Customer Care Center to manually enter the license files into their server.

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