Troubleshooting

39 Topic(s)
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Bluetooth Adapter Not Turning On
You plug the Bluetooth Adapter into the SmartX Sensor but the Adapter does not turn on.
7/13/2019
Cannot Connect to the Bluetooth Adapter
After discovering the Bluetooth Adapter, your mobile device or Windows 10 laptop cannot connect to it.
7/13/2019
Cannot Find an Image File from the eCommission Application
From the eCommission Application, you select Download Image, and receive an error message indicating there is no Image file in your mobile device or Windows 10 laptop.
7/13/2019
Cannot Update the Bluetooth Adapter Firmware
In the Bluetooth Device Management page, the Update Adapter Firmware button is read-only and an error message Contact Schneider Electric appears.
7/13/2019
Captured SmartX IP Controller Data Appears in Red Text
You use the Controller List Creator function of the eCommission SmartX Controllers mobile application to scan the tear-off product info label on a SmartX IP controller. In the List Creator view, you note that the captured data appears in red text, indicating that you have duplicated a previous scan. This duplication is also indicated with red text in the originally scanned data set.
7/12/2019
Error Message is Displayed During Rotation Check of MP-V Controller
You perform a rotation check of an MP-V controller, during which an error message is displayed, indicating that the check was not successful.
7/12/2019
Cannot Download to Controller That Is Hosted
While using the eCommission SmartX Controllers mobile application to download an application image to a SmartX IP controller, an error message is displayed indicating that you cannot download to a controller that is hosted.
7/12/2019
Cannot Perform Flow Balancing on an MP-V Controller
While using the eCommission SmartX Controllers mobile application to perform flow balancing, you observe that the commands you enter do not affect the MP-V controller during calibration or flow balancing.
7/12/2019
Download Interrupted Because There Are No Image Files
While using the eCommission SmartX Controllers mobile application to download an application image to a SmartX IP controller, the Download Image dialog box indicates that there are no files in the Application Images folder.
7/12/2019
Cannot Connect Using Mobile Device with Data Plan
While using the eCommission SmartX Controllers mobile application on a device having a mobile data plan, you may experience difficulties connecting wirelessly to the SmartX IP controller network.
7/12/2019

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