Troubleshooting

28 Topic(s)
Use the filters below to limit the number of search hits.
Products
Display all
WorkStation
WebStation
Graphics Editor
WebReports
Script Editor
Function Block Editor
Device Administrator
​License Server
​License Administrator
Software Administrator
Enterprise Server
PS-24V
AO-8
AO-V-8
DO-FA-12
DO-FC-8
UI-16
DI-16
UI-8/AO-4
UI-8/AO-V-4
UI-8/DO-FC-4
WebHelp
Automation Server
Administrator Tools
Power Supply
I/O Modules
Project Configuration Server
Mobile Apps
Technician Tool for iOS
Technician Tool for Android
RTD-DI-16
Support Tools
Registration Portal
Transition Portal
TAC Vista Conversion Tool
AS-P
AD v1
Project Configuration Tool
SmartXKiosk
SmartX Servers
Continuum Conversion Tool
AS-B
Automation Server Smoke Control
AS-P Smoke Control
AD v2
MP-C
MP-V
Advanced Display
Enterprise Central
SmartX Sensor
eCommission SmartX Controllers
SmartX IP Controllers
RP-C
IP-IO
AD v3
SmartX HMI Kiosk
RP-C-EXT-0-10V-4-PD
RP-C-EXT-BL-2-LV-PD
RP-C-EXT-BL-4-HV-PD
RP-C-EXT-DALI-M-PD
RP-C-EXT-MS-BLE
Engage
RP Series Expansion Modules
Functionality
Display all
Basic Functionality
Hardware
I/O Communication
Programming
Trends
Alarms
Schedules
Graphics
Reports
BACnet
LonWorks
Localization
License Management
Engineering
Import/Export
User Management
I/NET
MicroNet
Sigma
MNB
Modbus
Xenta
b3
NETWORK 8000
MNL
Communication Configuration
Web Services
Upgrade
Registration
Vista Transition
Security
Smoke Control
SmartDrivers
Transition
Continuum Transition
Infinet
Custom Types
SmartX IP Controller devices
3-button
LCD
Touchscreen
SmartX Sensor Interfaces
RP Series Expansion Modules
Engage Mobile Application
Topic
Modified
Rating
AD v3 Does Not Turn On or Operate Correctly
AD v3 cannot be turned on or the device does not operate correctly.
12/19/2019
SmartX Sensor or MP Series Controller Sensor Bus Is Not Operational
The SmartX Sensor or the MP Series controller sensor bus is not operational. The Sensor Bus LEDs on the MP Series controller may indicate that there is no data communication on the sensor bus. An alarm is triggered and presented in the EcoStruxure Building Operation software when a SmartX Sensor goes offline.
11/7/2019
AD Does Not Turn On or Battery Does Not Charge
AD cannot be turned on or the battery indicator shows the battery is not charging.
10/11/2019
AD Battery Does Not Fully Charge
When AD is powered by a SmartX AS-P server or SmartX AS-B server, or by a USB power adapter through a USB “Y” cable, the battery indicator shows that the battery does not fully charge up to 100 percent.
10/11/2019
USB Data Communication is Lagging or Data is Lost
The USB data communication between AD and the SmartX server is lagging or data is lost.
10/11/2019
MP-C or MP-V Is Not Visible in the EcoStruxure Building Operation Software
The MP Series controller is not visible or not available in the EcoStruxure Building Operation software such as WorkStation. The Ethernet LED on the controller indicates that there is no data communication on the Ethernet port.
6/18/2019
Equipment Connected to an IP-IO Module Is Not Properly Controlled
Equipment connected to an IP-IO module output is not properly controlled by the IP-IO module.
5/18/2019
No Power or IP-IO Module Does Not Turn On
The IP-IO module Status LED is not lit, which indicates that there is no power supply to turn on the IP-IO module.
5/18/2019
No Power or MP-C Does Not Turn On
The MP-C Status LED is not lit, which indicates that there is no power supply to turn on the MP-C.
5/18/2019
No Power or MP-V Does Not Turn On
The MP-V Status LED is not lit, which indicates that there is no power supply to turn on the MP-V.
5/18/2019

Product version

Language