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Troubleshooting

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Troubleshooting

You receive this error message due to one of the following reasons:

Captured SmartX IP Controller Data Appears in Red Text
Troubleshooting

You use the Controller List Creator function of the eCommission SmartX Controllers mobile application to scan the tear-off product info label on a SmartX IP controller. In the List Creator view, you note that the captured data appears in red text, indicating that you have duplicated a previous scan. This duplication is also indicated with red text in the originally scanned data set.

Cannot Connect Using Mobile Device with Data Plan
Troubleshooting

While using the eCommission SmartX Controllers mobile application on a device having a mobile data plan, you may experience difficulties connecting wirelessly to the SmartX IP controller network.

Cannot Download to Controller That Is Hosted
Troubleshooting

While using the eCommission SmartX Controllers mobile application to download an application image to a SmartX IP controller, an error message is displayed indicating that you cannot download to a controller that is hosted.

Download Interrupted Because There Are No Image Files
Troubleshooting

While using the eCommission SmartX Controllers mobile application to download an application image to a SmartX IP controller, the Download Image dialog box indicates that there are no files in the Application Images folder.