Troubleshooting

46 Topic(s)
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WorkStation
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PS-24V
AO-8
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eCommission SmartX Controllers
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RP-C
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AD v3
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RP-C-EXT-0-10V-4-PD
RP-C-EXT-BL-2-LV-PD
RP-C-EXT-BL-4-HV-PD
RP-C-EXT-DALI-M-PD
RP-C-EXT-MS-BLE
Engage
RP Series Expansion Modules
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RP Series Expansion Modules
Engage Mobile Application
Topic
Modified
Rating
SmartX Sensor Offline
The SmartX Sensor is offline. The device is not visible or not available in the EcoStruxure Building Operation software such as WorkStation.
3/23/2020
Sensor Bus Communication Problems
There are communication problems such as no communication or checksum errors detected on the sensor bus. The problems can result in incorrect data and operation of the SmartX Sensors.
3/20/2020
Cannot Edit Object Properties in Controller That Is Hosted
While using the eCommission SmartX Controllers mobile application to edit the properties of an object within a SmartX IP controller, you observe that the properties are grayed, indicating that you cannot edit object properties in a controller that is hosted.
12/27/2019
Bluetooth Adapter Not Turning On
You plug the Bluetooth Adapter into the SmartX Sensor but the Adapter does not turn on.
12/19/2019
RP Series Expansion Module or Multi-sensor Is Not Operational
The RP Series expansion module or multi-sensor is not operational. The Status LED on the device is not lit, which indicates that the device is not powered by the RP-C Room bus. An alarm is triggered and presented in the EcoStruxure Building Operation software when a device goes offline.
12/19/2019
RP Series Expansion Module or Multi-sensor Offline
The RP Series expansion module or multi-sensor is offline. The Status LED on the device has a constant green light, which indicates normal operation, but the device is not visible or not available (offline) in the EcoStruxure Building Operation software such as WorkStation.
12/19/2019
Room Bus Communication Problems
There are communication problems such as no communication or checksum errors detected on the room bus. The problems can result in incorrect data and operation of the RP Series expansion modules and multi-sensors.
12/19/2019
Room Bus Module Offline Error
On the Room Bus Modules page of the eCommission application, the module name is highlighted in red along with an information button . When you click on the module or button for more information, an Offline error message is displayed.
12/19/2019
Room Bus Module Type Mismatch
On the Room Bus Modules page of the eCommission application, the module name is highlighted in red along with an information button . When you click on the module or button for more information, a Module Type Mismatch error message is displayed.
12/19/2019
AD v3 Does Not Turn On or Operate Correctly
AD v3 cannot be turned on or the device does not operate correctly.
12/19/2019

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