Troubleshooting

46 Topic(s)
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Products
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WorkStation
WebStation
Graphics Editor
WebReports
Script Editor
Function Block Editor
Device Administrator
​License Server
​License Administrator
Software Administrator
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PS-24V
AO-8
AO-V-8
DO-FA-12
DO-FC-8
UI-16
DI-16
UI-8/AO-4
UI-8/AO-V-4
UI-8/DO-FC-4
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RTD-DI-16
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TAC Vista Conversion Tool
AS-P
AD v1
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SmartXKiosk
SmartX Servers
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AS-B
Automation Server Smoke Control
AS-P Smoke Control
AD v2
MP-C
MP-V
Advanced Display
Enterprise Central
SmartX Sensor
eCommission SmartX Controllers
SmartX IP Controllers
RP-C
IP-IO
AD v3
SmartX HMI Kiosk
RP-C-EXT-0-10V-4-PD
RP-C-EXT-BL-2-LV-PD
RP-C-EXT-BL-4-HV-PD
RP-C-EXT-DALI-M-PD
RP-C-EXT-MS-BLE
Engage
RP Series Expansion Modules
RP-C-EXT-DALI-1
RP-C-EXT-0-10V-4
RP-C-EXT-BL-SMI-4-HV-PD
RP-C-EXT-BL-SMI-2-LV-PD
RP-C-EXT-REL-4
RP-C-RC-BLE
RP-C-EXT-KNX
SmartX Zigbee Adapter
Functionality
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Basic Functionality
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I/O Communication
Programming
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Graphics
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b3
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Infinet
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SmartX IP Controller devices
3-button
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Touchscreen
SmartX Sensor Interfaces
RP Series Expansion Modules
Engage Mobile Application
Zoning
RP-C-RC-BLE
KNX
Zigbee
IoT
SE8000/VT8000
Administration
Topic
Modified
Rating
No Communication with I/O Module
One or more I/O modules do not respond to any type of communication.
10/15/2020
No Communication with SmartX Server
The SmartX server does not respond to any type of communication.
10/15/2020
General Hardware Configuration Problem
The SmartX server or its I/O modules respond erratically or not at all.
10/15/2020
RP Series Expansion Module or Multi-sensor Is Not Operational
The RP Series expansion module or multi-sensor is not operational. The Status LED on the device is not lit, which indicates that the device is not powered by the RP-C Room bus. An alarm is triggered and presented in the EcoStruxure Building Operation software when a device goes offline.
9/1/2020
RP-C Is Not Visible in the EcoStruxure Building Operation Software
The RP-C controller is not visible or not available in the EcoStruxure Building Operation software such as WorkStation. The Ethernet LED on the controller indicates that there is no data communication on the Ethernet port.
9/1/2020
SmartX Sensor or RP-C Controller Sensor Bus Is Not Operational
The SmartX Sensor or the RP-C controller sensor bus is not operational. An alarm is triggered and presented in the EcoStruxure Building Operation software when a SmartX Sensor goes offline.
9/1/2020
SmartX Sensor Offline
The SmartX Sensor is offline. The device is not visible or not available in the EcoStruxure Building Operation software such as WorkStation.
3/23/2020
Sensor Bus Communication Problems
There are communication problems such as no communication or checksum errors detected on the sensor bus. The problems can result in incorrect data and operation of the SmartX Sensors.
3/20/2020
Cannot Edit Object Properties in Controller That Is Hosted
While using the eCommission SmartX Controllers mobile application to edit the properties of an object within a SmartX IP controller, you observe that the properties are grayed, indicating that you cannot edit object properties in a controller that is hosted.
12/27/2019
Bluetooth Adapter Not Turning On
You plug the Bluetooth Adapter into the SmartX Sensor but the Adapter does not turn on.
12/19/2019

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