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How to

How to


Products: Operator Display
Functionalities: Engineering, Security
Product version: 3.3, 2022, 2023, 2024, 7.0
7/22/2021

Recovering Operator Display (Factory Reset)

You recover Operator Display when a power outage occurred during a firmware upgrade, when all administrator passwords have been lost or when decommissioning Operator Display. This operation clears the device list, logs, and users. The only data remaining will be the firmware version and time setting.

Notice

LOSS OF DATA

Recover Operator Display only if it is not accessible or when decommissioning Operator Display.

Failure to follow these instructions can result in loss of data

To recover Operator Display (factory reset)

  1. Turn the Operator Display power off.

  2. On back of the Operator Display, in port USB-2 , connect a USB On The Go cable (OTG, USB-Micro-B to USB-A).

  3. In port USB-1 , connect a USB key containing the latest version of the Device Recovery firmware file, unzipped.

    Note:

    The USB OTG cable and key are not included in the purchased Operator Display bundle.

  4. Turn the Operator Display power on.

  5. Wait for the following information to display on the screen:

    Recovery Mode

    Loading nand.img...

    Writing KERNEL...

    Writing ROOTFS...

    Udisk upgrade success! (loud beep)

    "Upgrade successful. Wait to reboot!"

  6. Turn the Operator Display power off.

  7. Disconnect the USB key and cable from the device.

  8. Turn the Operator Display power on.

  9. Check that the correct firmware version is displayed on the screen.

See Also

  • Operator Display Overview