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How to

How to


Products: Enterprise Server, Software Administrator
Functionalities: Basic Functionality
Product version: 2.0, 2.1, 3.0, 3.1, 3.2, 3.3, 2022, 2023, 2024
5/18/2018

Repairing the Enterprise Server

​​You repair the Enterprise Server installation if any problems are caused by the current installation.

Important:

  • ​To repair an installation, you must have access to the installation package that was used to install the product.

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If something unexpected happens to an EcoStruxure Building Operation product, for example, the EcoStruxure Building Operation product does not start or software files are missing, you can try to solve the problem by repairing the installation.

To repair an installation you must have access to the installation package that was used to install the product. When starting the installation the wizard asks if you want to reinstall or repair the current installation. When repairing an EcoStruxure Building Operation product, the current product related database, files created by the user, and user settings are kept intact. System files are replaced with the files from the installation package.

Note:

Before repairing a License Server or Enterprise Server, you must stop related Windows services.

To repair the Enterprise Server

  1. Ensure that you have a backup of the Enterprise Server data.

  2. In Windows, disable any anti-virus program.

    Note:

    The Enterprise Server Windows Service is automatically stopped.

  3. Double-click on the Enterprise Server installation file to start the installation wizard.

  4. Click Yes to confirm that you want to run the EcoStruxure Building Operation installation package.

  5. Click Next .

  6. ​Make sure that you agree with the End User License Agreement (EULA) and then click I Agree .

  7. In the Installation Folder page, click Next .

  8. Accept the database folder or browse to select another installation folder for the database and then click Next .

    Important:

    The database folder path can contain up to 140 characters.

  9. Click Next .

  10. ​In the Installation Type page, select Repair current version to repair the current Enterprise Server installation.

  11. Click Next .

  12. In the Communication Ports page, in the HTTP Port box, type the port number the Enterprise Server listens to when communicating through the Hypertext Transfer Protocol.

  13. In the HTTPS Port box, type the port number the Enterprise Server listens to when communicating through the Hypertext Transfer Protocol Secure.

  14. ​In the TCP Port box, type the port number the Enterprise Server listens to when communicating through the Transmission Control Protocol.

  15. Click Next .

  16. In the Windows Services page, select Local system to run the Enterprice Server service under the Local system account.

    Important:

    • For security reasons, it is recommended that you run the Enterprise Server service under a custom Windows user account with limited permissions.

    • To run the Enterprise Server service under a custom Windows account, select Custom, enter the domain and user account names, click Verify Account to verify that the account exists, and then type the user account password.

    • To be able to log on to WebStation, the selected Windows user account has to have write permissions to C:\Program Files (x86)\Schneider Electric EcoStruxure\Building Operation X.X\Enterprise Server.

  17. In the License Server page, in the License Server Address box, type @ and then type the address to the license server.

    Note:

    • If the License Server uses a port other than the default port range 27000-27009, type the port number in front of @. For example, 567@localhost.

    • Use a semicolon to separate addresses to different License Servers.

  18. Click Next .

  19. In the Summary page, revise the information and then click Install .

  20. In the Installation Complete page, click Next .

    Note:

    Click Show details to follow the progress of the installation.

  21. Click Finish .

See Also

  • Installation Reparation
  • Stopping the Enterprise Server Windows Service
  • Products
  • Server Installation Wizard – Configuration Page
  • Installation Wizard – Choose Components Page
  • Installation Wizard – License Server Configuration Page
  • Installation Wizard – Installation Type Page
  • ​Enterprise Server does not Start