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How to How to 5/18/2018
Products: WebStation
Functionalities: Alarms
Product version: 2.0, 2.1, 3.0, 3.1, 3.2, 3.3, 2022

Accepting an Alarm Assignment in WebStation

You accept an alarm that is assigned to you if you feel that you are the person most suited to take care of the alarm.

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A triggered alarm can be manually or automatically assigned to a specific user or user group that seems to be most suited to correct the problem.

An assigned alarm indicates for other users that someone is working with the problem that caused the alarm. The name of the user that is assigned to the alarm together with the assignment status is displayed in the Alarms pane in WorkStation or WebStation, and in the Events pane in WorkStation.

If an alarm is assigned to you, you can either accept the assignment request or reject it. Rejecting the assignment request means setting the assignment alarm back to unassigned. If you accept the assignment but realize that you are not the right person to correct the problem, you can release the assignment or assign the alarm to another user. If nobody has assigned an alarm, you can do a self-assign. When self-assigning, the status of the assignment is changed from unassigned to accepted with your name.

You can assign an alarm to a user independent of the current assignment state.

Assignment schedule triggered by an alarm

Assignment schedule triggered by an alarm

Assign Statuses

Status

Description

Unassigned

Nobody is assigned to the alarm.

Assigned

An assignment request is sent to a user or user group.

Accepted

The assigned user or user-group has accepted the assignment request.

Manual Assignments

You or your supervisor can manually send an assignment request to the user or user group that seems most suitable to correct the problem that triggered the alarm. When manually sending an assignment request, you can define the time the user has to respond to the request. If the user does not respond to the assignment within the time limit, the request is automatically rejected and the assign status changes back to unassigned.

Automatic Assignments

A triggered alarm can be automatically assigned to a specific user or user group that is most suited to correct the problem. An assigned alarm indicates to other users that someone is working with the problem that caused the alarm. The name of the user that is assigned to the alarm and the assignment status are displayed in the Alarms pane, Events pane, Alarm Views and Event Views.

For more information, see Automatic Assignments .

To accept an alarm assignment in WebStation
  1. In the Alarms pane, click the alarm.

  2. In the Alarm Details dialog box, click Accept .

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