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Concept

Concept


Products: AS-B, Edge Server, Enterprise Central, Enterprise Server, AS-P, Project Configuration Tool
Functionalities: Basic Functionality
Product version: 2023, 2024
12/16/2022

Connect Agent Overview

Connect Agent is the service that runs along with the Enterprise Central and Enterprise Servers attached to it to collect and transfer crash information of EcoStruxure BMS servers (Enterprise Central, Enterprise Servers and automation servers attached to Enterprise Servers).

To transfer the crash information, the Connect Agent service Log on needs to meet the following conditions:

  • sufficient user rights to access system folders and internet

  • Internet proxy settings, if required

  • Port number 22 available to access the following URL: servercd.smartstruxure.schneider-electric.com

Connect Agent can collect and transfer crash information only when the site administrator or the end-user provides consent to allow Schneider Electric to receive system diagnostic and performance data of the system.

To enable the Connect Agent function, set Enable crash information transfer to True. For more information, see Configuring Connect Agent Settings .

  • Configuring Connect Agent Settings
  • Backup Rule Properties – Basic Tab
  • Transferring Crash Information
  • System and crash information not available on Connect storage server