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Products: WebHelp
Functionalities: Security
Product version: 1.8, 1.9, 2.0, 2.1, 3.0, 3.1, 3.2, 3.3, 2022, 2023, 2024

EcoStruxure Building Management Online Help Privacy Notice

arrow1_rotationPurpose of the processing arrow1_rotationHow to contact us

Schneider Electric is a global Company that commits to ensure an adequate level of protection for personal information in compliance with applicable laws. In its efforts to protect personal information, Schneider Electric has adopted a Global Data Privacy Policy, which imposes common rules for the collection, use and disclosure of personal information by all Schneider Electric entities globally.

To read the complete Schneider Electric Data Privacy policy, please visit .

Purpose of the processing

​Schneider Electric processes personal data to deliver the online help service for the EcoStruxure Building Management products.

The personal information processed is:

  • The email address used for registering with the help service

  • Settings associated with the user account of the online help service (language, subscription type, account role)

  • Interactions performed by the user (community content comments and rating comments on articles)

How to contact us

Schneider Electric will comply with your data protection rights. You can access and rectify some of your personal information in the online help tool. To exercise your rights, you can make a request to

Legal Basis for Processing

Data processing activities are carried out for purposes of the legitimate interests of Schneider Electric (providing an online help service for EcoStruxure Building Management).

Data Protection Rights

Under applicable law you benefit from rights to access, right to portability, right to rectify or request erasure or restriction of personal information. You may also object to the processing of personal information on grounds relating to your situation when the processing is justified by a legitimate interest. These rights can be exercised as indicated above.

Automated Decisions

Automated decision-making is not used.

Questions and Claims

If you believe that Schneider Electric has processed your personal information in violation of applicable law, you may file a complaint with the Group Data Protection Officer (DPO):, DPO, 35 rue Joseph Monier, CS30323, 92506 Rueil-Malmaison - France. Finally, you may also contact the supervisory authority in your country.