Concept
Connect Agent Overview
Connect Agent is the service that runs along with the Enterprise Central and Enterprise Servers attached to it to collect and transfer crash information of EcoStruxure BMS servers (Enterprise Central, Enterprise Servers and field servers attached to Enterprise Servers).
To transfer the crash information, the Connect Agent service Log on needs to meet the following conditions:
sufficient user rights to access system folders and internet
Internet proxy settings, if required
Port number 22 available to access the following URL: servercd.smartstruxure.schneider-electric.com
Connect Agent can collect and transfer crash information only when the site administrator or the end-user provides consent to allow Schneider Electric to receive system diagnostic and performance data of the system.
To enable the Connect Agent function, set Enable crash information transfer to True. For more information, see Configuring Connect Agent Settings .
Configuring Connect Agent Settings
Backup Rule Properties – Basic Tab
Transferring Crash Information
System and crash information not available on Connect storage server