Concept
Transferring Crash Information
The crash information is transfered within 30 minutes from the crash creation.
For Connect Agent to transfer the crash information, the Connect Agent service Log on needs to meet the following conditions:
Sufficient user rights to access system folders and internet
Internet proxy settings, if required
Port number 22 available to access the following URL: servercd.smartstruxure.schneider-electric.com
To test whether Port number 22 is available to access the above URLs, use PuTTY with SSH. These URLs do not respond to a ping but the address gets resolved and with PuTTY you can then get to the Log On prompt.
The user (site administrator or end-user) needs to provide consent to collect the information.
The Connect Agent settings need to be configured for the crash information to be transferred. For more information, see Configuring Connect Agent Settings .
Crash Information
Crash dump is generated only for Enterprise Server or Enterprise Central and takes 2 to 3 minutes to produce. It is then zipped in the C:\ProgramData\Schneider Electric EcoStruxure\Building Operation x.y\Enterprise Server\db\Crash information folder. When the crash information is successfully zipped, the .done file is created. After the .done file is created, the Connect Agent service restarts the Enterprise Server. After few minutes, the Connect Agent service then sends the zip file to the Connect storage server. After successful transfer of the zip file, the Connect Agent service deletes the zip file.
The actual crash dumps gets generated in the C:\ProgramData\Schneider Electric EcoStruxure\Building Operation x.y\Enterprise Server\db\logs folder.
You can find the crash information log file SE.SBO.S2ConnectESCrashAgentLog at location C:\Program Files (x86)\Schneider Electric EcoStruxure\Building Operation x.y\Enterprise Server
Connect Agent Overview
Configuring Connect Agent Settings
Backup Rule Properties – Basic Tab
System and crash information not available on Connect storage server