You can use the Diagnostic Files function of the eCommission SmartX Controllers mobile application to view and export diagnostic files from within a SmartX IP controller.
The diagnostic files you can view and export include the following:
The device report allows you to extract diagnostic information from the SmartX IP controller and troubleshoot problems quickly and efficiently. This report is also accessible from the EcoStruxure BMS.
The error log provides a list of current errors in the SmartX IP controller that you can troubleshoot and correct.
The crash report shows the time of the crash, followed by coded information that is used by developers to interpret the crash event. Should it be necessary to seek help from Schneider Electric support, you may be requested to download this file and then email it to the support engineer, for use in the investigation.
For more information, see Viewing and Exporting Diagnostic Files .
For more information, see SmartX IP Controller Diagnostics .