Product version

Log on to rate and give feedback 1 2 3 4 5

0

How to

How to

Products: Commission, IP-IO , MP-C, MP-V

Functionalities: Engineering

Product version: 2.0, 2.1

3/14/2019

Viewing and Exporting Diagnostic Files

Using the Diagnostic Files function of the eCommission SmartX Controllers mobile application, you can view and export diagnostic files from within a SmartX IP controller.

Show More

action_close

You can use the Diagnostic Files function of the eCommission SmartX Controllers mobile application to view and export diagnostic files from within a SmartX IP controller.

The diagnostic files you can view and export include the following:

Device Report

The device report allows you to extract diagnostic information from the SmartX IP controller and troubleshoot problems quickly and efficiently. This report is also accessible from the EcoStruxure BMS.
Error Log

The error log provides a list of current errors in the SmartX IP controller that you can troubleshoot and correct.
Crash Report

The crash report shows the time of the crash, followed by coded information that is used by developers to interpret the crash event. Should it be necessary to seek help from Schneider Electric support, you may be requested to download this file and then email it to the support engineer, for use in the investigation.

For more information, see Viewing and Exporting Diagnostic Files .

For more information, see SmartX IP Controller Diagnostics .

To view and export diagnostic files

In the Device List view, select the SmartX IP controller in which you want to view or export diagnostic files and then tap NEXT .
Note:
The Device List view has filters that allow you to easily find and select the controller:
- If you are logged in as a Flow Balancer, the device list is automatically filtered to show only MP-V controllers.
- If you are logged in as a Technician or Electrician, you can sort the list of discovered devices by controller model.
In the Device Settings view, tap the Menu button

action_zoom_plus_stroke

.
Tap Diagnostic Files to view the diagnostic files resident in the controller.
In the Diagnostic Files view, click the Device Report , Error Log , or Crash Report tab to view a report or log.
To export the report or log file, tap the Export button

action_zoom_plus_stroke

.
In the Export Report dialog box, copy the file path to which the report or log will be exported. To do this, tap the path in the Location text box, choose Select All , and then select Copy to copy the text to the clipboard.
Tap OK to export to a report or log file.
Find the report or log file by navigating to the Commissioning Tool\DiagnosticReport folder, using either of two methods:

Note:
File organization, and navigation within the file structure, varies from one Android platform to another. Therefore, you may need to try more than one approach when searching for the controller list file.
- You can use a file navigation utility on the mobile device, for example File Explorer, to perform a search for the folder name.
- You can follow the path you previously saved to the clipboard. To do this, start a file navigation utility on the mobile device, for example File Explorer, paste the path text into the search box, and then execute the search.
You can copy the report or log file to another location on the device, for the purposes of system documentation, system management, or system troubleshooting. This report or log is a simple text file, which can be opened with any text editor software.

You have viewed the diagnostic information associated with the controller. If you exported the report or log file, you can use the file or its contents as part of the system documentation or to perform troubleshooting.