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Concept

Concept


Products: AS-B, Enterprise Central, Enterprise Server, AS-P, Virtual Project Servers
Functionalities: User Management
Product version: 3.3, 2022
7/23/2021

Password Reset Workflow

You can reset the administrator password on your EcoStruxure Building Operation servers. Related information can be found in the sections after the flowchart.

 
action_zoom_plus_stroke Password Reset Workflow
Figure: Password Reset Workflow
Set the server in password reset mode

In Device Administrator, set the Enterprise Server, Enterprise Central and automation server in reset mode.

For more information, see Setting an EcoStruxure BMS Server to Password Reset Mode .

In Project Configuration Tool, set the Project Configuration Tool server in reset mode.

For more information, see Setting an EcoStruxure PCT Server in Password Reset Mode .

Copy the session ID

In WorkStation, copy the session ID that you need to get a temporary password.

For more information, see Copying the Session ID when Resetting the Password .

Send the session ID to Schneider Electric Buildings support team

Contact your local Schneider Electric Buildings support team and send them the session ID.

Create a new password

Log on to the server using the temporary password supplied by Schneider Electric Buildings support team and create the new password.

For more information, see Resetting the Password using WorkStation .

See Also

  • Administrator Password Reset
  • Setting an EcoStruxure PCT Server in Password Reset Mode
  • Setting an EcoStruxure BMS Server to Password Reset Mode
  • Copying the Session ID when Resetting the Password
  • Resetting the Password using WorkStation