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How to

How to


Products: ​License Administrator, ​License Server
Functionalities: Basic Functionality
Product version: 1.8, 1.9
6/25/2015

​Repairing the License Administrator and the License Server

​​You repair the License Administrator and the License Server installation if any problems are caused by the current installation.

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If something unexpected happens to a Building Operation product, for example, the Building Operation product does not start or software files are missing, you can try to solve the problem by repairing the installation.

To repair an installation you must have access to the installation package that was used to install the product. When starting the installation the wizard asks if you want to reinstall or repair the current installation. When repairing a Building Operation product, the current product related database, files created by the user, and user settings are kept intact. System files are replaced with the files from the installation package.

Note:

Before repairing a License Server or Enterprise Server, you must stop related Windows services.

Important:

  • To repair an installation, you must have access to the installation package that was used to install the product.

To repair the License Administrator and License Server

  1. On the License Server, open the Service management console.

    Note:

    In Windows, open the Run dialog box and enter services.msc

  2. Right-click Building Operation x.x License Server .

     
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  3. Select Stop .

  4. Double-click on the License Administrator installation file to start the installation wizard.

  5. Click Yes , to confirm that you want to run the License Administrator installation package.

     
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  6. Click Next .

     
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  7. Make sure that you agree with the End User License Agreement (EULA) and then click I Agree .

     
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  8. Click Next .

     
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  9. Select the components you want to repair and then click Next .

     
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  10. Select Repair current version to repair the current License Administrator installation.

     
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  11. Click Next .

  12. In the License Server Address box, type @ and then type the address to the license server.

    Note:

    • If the License Server uses a port other than the default port range 27000-27009, type the port number in front of @. For example, 567@localhost.

    • Use a semicolon to separate addresses to different License Servers.

     
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  13. Click Install .

  14. Click Next .

    Note:

    Click Show details to follow the progress of the installation.

     
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  15. Click Finish .

     
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See Also

  • Stopping the License Server
  • Installation Reparation
  • Products
  • Installation Wizard – Choose Components Page
  • Installation Wizard – Installation Type Page
  • Installation Wizard – License Server Configuration Page