How to
Viewing Diagnostic Information
You view all licenses and the license details located on the License Server, WorkStation, client tool, or Enterprise Server. This diagnostic information is helpful when you are troubleshooting.
The license policy in Building Operation is strictly controlled and is sensitive to any changes on the License Server, both hardware and software.
License Service Maintenance
Building Operation licenses are controlled by license policies regarding the transaction of licenses. Therefore, it is important that a replacement or reinstallation of the license server is carefully planned.
For more information, see License Server Maintenance .
License Maintenance
Before you move a network license, you have to return the license to the License Activation Server. If the license is not correctly returned before changes are made on the License Server, the license can become broken or lost.
For more information, see License Maintenance .
Diagnostics
In License Administrator, Diagnostics view, you can view information about all local licenses and network licenses located on the License Server. This information is essential for the product support service or when troubleshooting. To forward the information to a troubleshooter who does not have access to your system, paste the information in an e-mail message.
In License Administrator, click the Diagnostics view.
On the Diagnostics toolbar, click the Refresh the list button
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The diagnostics list is now populated with all licenses and license details located on the License Server, WorkStation, client tool, or Enterprise Server.
Copying Diagnostics to the Clipboard
License Repair
Service and Maintenance
Diagnostics View