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How to

How to


Products: Registration Portal
Functionalities: Registration
Product version: 2.0, 2.1, 3.0, 3.1, 3.2, 3.3, 2022, 2023, 2024
6/19/2018

Getting Connect Agent Debug Information

You need debug information to analyse why the crash information is not available on Connect storage server. Debug information is retrieved from the crash log files.

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Connect Agent is the service that runs along with the Enterprise Central and Enterprise Servers attached to it to collect and transfer crash information of EcoStruxure BMS servers (Enterprise Central, Enterprise Servers and automation servers attached to Enterprise Servers).

To transfer the crash information, the Connect Agent service Log on needs to meet the following conditions:

  • sufficient user rights to access system folders and internet

  • Internet proxy settings, if required

  • Port number 22 available to access the following URL: servercd.smartstruxure.schneider-electric.com

Connect Agent can collect and transfer crash information only when the site administrator or the end-user provides consent to allow Schneider Electric to receive system diagnostic and performance data of the system.

To enable the Connect Agent function, set Enable crash information transfer to True. For more information, see Configuring Connect Agent Settings .

To get Connect Agent Debug Information
  1. In Windows, navigate to \Program Files (x86)\Schneider Electric EcoStruxure\Building Operation x.y\S2ConnectAgent\bin .

  2. Open SE.SBO.S2ConnectESAgent.exe.config or SE.SBO.S2ConnectESCrashCollector.exe. config in notepad (Run as administrator).

  3. For the level value parameter, type DEBUG .

The detailed debug information is retrieved in the crash log files.

  • Connect Agent Overview
  • Connect Agent Settings - Basic Tab
  • Connect Agent Settings - Advanced Tab
  • Configuring Connect Agent Settings
  • Getting Connect Agent Debug Information
  • System and crash information not available on Connect storage server