Concept
Connect Agent
Connect Agent is the service that runs along with the Enterprise Server to collect and transfer system information and crash information of SmartStruxure servers (Enterprise Server and SmartStruxure server devices attached to it). The system information of the Enterprise Server and all the attached SmartStruxure server devices is backed up at regular intervals and stored in the Enterprise Server. The Connect Agent service then removes the PII (Personally Identifiable Information) from the latest backup and the processed information is sent to the Connect storage server.
To transfer the crash information and system information, the Connect Agent service Log on needs to meet the following conditions:
sufficient user rights to access system folders and internet
Internet proxy settings, if required
Port number 22 available to access the following URLs:
servercd.smartstruxure.schneider-electric.com
serversi.smartstruxure.schneider-electric.com
Connect Agent can collect and transfer system information and crash information only when the site administrator or the end-user provides consent to allow Schneider Electric to receive system diagnostic and performance data of the system. For more information, see Providing Your Consent on Sharing System Information .
To enable the Connect Agent function, set Enable system information transfer and Enable crash information transfer to True. For more information, see Configuring Connect Agent Settings .
Configuring Connect Agent Settings
Providing Your Consent on Sharing System Information
Backup Rule Properties – Basic Tab
Transferring System and Crash Information
System and crash information not available on Connect storage server