Concept
Transferring System and Crash Information
The system information and crash information can be scheduled to transfer at regular intervals in days (default is 30 days) from the time the system is installed.
For Connect Agent to transfer the crash information and system information, the Connect Agent service Log on needs to meet the following conditions:
Sufficient user rights to access system folders and internet
Internet proxy settings, if required
Port number 22 available to access the following URLs:
servercd.smartstruxure.schneider-electric.com
serversi.smartstruxure.schneider-electric.com
To test whether Port number 22 is available to access the above URLs, use PuTTY with SSH. These URLs do not respond to a ping but the address gets resolved and with PuTTY you can then get to the Log On prompt.
The user (site administrator or end-user) needs to provide consent to collect the information. For more information, see Providing Your Consent on Sharing System Information .
The Connect Agent settings need to be configured for the crash information and system information to be transferred. For more information, see Configuring Connect Agent Settings .
System Information
The system information of the Enterprise Server and all the attached SmartStruxure server devices is backed up at regular intervals and stored in the Enterprise Server. The Connect Agent service then removes the PII (Personally Identifiable Information) from the latest backup and the processed information is sent to the Connect storage server.
You can find the system information log file SE.SBO.S2ConnectESAgentLog at location C:\Program Files (x86)\Schneider Electric StruxureWare\Building Operation 1.6\S2ConnectAgent\bin
Crash Information
Crash dump is generated only for Enterprise Server and takes 2 to 3 minutes to produce. It is then zipped in the C:\ProgramData\Schneider Electric StruxureWare\Building Operation 1.6\Enterprise Server\db\Crash information folder. When the crash information is successfully zipped, the .done file is created. After the .done file is created, the Connect Agent service restarts the Enterprise Server. After few minutes, the Connect Agent service then sends the zip file to the Connect storage server. After successful transfer of the zip file, the Connect Agent service deletes the zip file.
The actual crash dumps gets generated in the C:\ProgramData\Schneider Electric StruxureWare\Building Operation 1.6\Enterprise Server\db\logs folder.
You can find the crash information log file SE.SBO.S2ConnectESCrashAgentLog at location C:\Program Files (x86)\Schneider Electric StruxureWare\Building Operation 1.6\S2ConnectAgent\bin
Connect Agent
Configuring Connect Agent Settings
Providing Your Consent on Sharing System Information
Backup Rule Properties – Basic Tab
System and crash information not available on Connect storage server