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How to

How to


Products: Commission, IP-IO , MP-C, MP-V, RP-C
Functionalities: Engineering, BACnet/IP devices
Product version: 2022, 2023, 2024, 7.0
2/13/2025

Viewing and Exporting Diagnostic Files

Use the Diagnostic Files function to view and export diagnostic files from a BACnet/IP controller.

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You can use the Diagnostic Files function of the Commission mobile application to view and export diagnostic files from a BACnet/IP controller. For more information, see BACnet/IP Controller Diagnostics .

Diagnostic File

Description

Device Report

The device report allows you to extract diagnostic information from the BACnet/IP controller and troubleshoot problems quickly and efficiently. This report is also accessible from the EcoStruxure BMS.

Error Log

The error log provides a list of current errors in the BACnet/IP controller that you can troubleshoot and correct.

Crash Report

The crash report shows the time of the crash, followed by coded information that is used by developers to interpret the crash event. Should it be necessary to seek help from Schneider Electric support, you may be requested to download this file and then email it to the support engineer, for use in the investigation.

For more information, see Viewing and Exporting Diagnostic Files .

To view and export diagnostic files

  1. In the Commission mobile application, connect to a single BACnet/IP controller.

  2. On the tab bar, click Configure .

  3. Click Diagnostic Files .

  4. On the Diagnostic Files page, click the Device Report , Error Log , or Crash Report tab to view a report or log.

  5. To export the report or log file, click the Export button

     
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    .

  6. Use the share options available on your device to send the report to the target location of your choice. Each report is a text file that can be opened with any text editor.

You have viewed the diagnostic information associated with the controller. If you exported the report or log file, you can use the file or its contents as part of the system documentation or to perform troubleshooting.

See Also

  • Diagnostic Files