How to
Acknowledging an Alarm
You acknowledge an alarm to let other users know that you have seen the alarm. When you log on to Technician Tool, the Alarms list is displayed. You can select and acknowledge multiple alarms.
You are notified by alarms when an important event occurs. For example, if the temperature is too low or too high in a building, if a window is open, or if something is broken, such as a fan. The system administrator sets up the alarms and decides to whom the alarm is sent.
When an alarm is triggered, the alarm is displayed in a list together with information about the alarm and its current status. In the list, you can select multiple alarms and acknowledge. You can view the list of active, reset, and acknowledged alarms. You can also open a detail view to get information on the source of the alarm and all its properties.
When you acknowledge an alarm, you let other users know that you have seen the alarm. Acknowledging an alarm does not necessarily mean that you are responsible for solving the cause of the alarm. The acknowleged alarm is moved from the Active list to the Acknowledged list.
For more information, see Acknowledging an Alarm .
For more information, see Identifying the Source of an Alarm .
The colors in Alarms are the same as in WorkStation. To change the colors in Technician Tool, change the colors in the Alarms pane in WorkStation. For more information, see Alarm Style Properties .
You can sort alarms based on the following parameters:
Priority
Timestamp
Source name
Source
Alarm text
Triggered time
Category
In Technician Tool, tap Alarm .
Tap Active .
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Tap the alarm you want to acknowledge from the Active alarm list and then tap Acknowledge .
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Tap Acknowledge for iOS or tap
for Android. Tap and hold the alarm to view details of the alarm and then tap Acknowledge .action_zoom_plus_stroke 
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In the Active Alarms list, select single or multiple alarms you want to acknowledge and tap Acknowledge .
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Alarms
Identifying the Source of an Alarm