earth_america
user_standard Log on
action_search_stroke
earth_america
Log on to rate and give feedback 1 2 3 4 5 Log on to rate
0
How to

How to


Products: AD v2, AD v1, Technician Tool for Android, Technician Tool for iOS
Functionalities: Alarms
Product version: 1.8, 1.9
5/14/2018

Identifying the Source of an Alarm

You identify the source of an alarm when you want to know the cause of an alarm.

Show More
action_close

You are notified by alarms when an important event occurs. For example, if the temperature is too low or too high in a building, if a window is open, or if something is broken, such as a fan. The system administrator sets up the alarms and decides to whom the alarm is sent.

When an alarm is triggered, the alarm is displayed in a list together with information about the alarm and its current status. In the list, you can select multiple alarms and acknowledge. You can view the list of active, reset, and acknowledged alarms. You can also open a detail view to get information on the source of the alarm and all its properties.

When you acknowledge an alarm, you let other users know that you have seen the alarm. Acknowledging an alarm does not necessarily mean that you are responsible for solving the cause of the alarm. The acknowleged alarm is moved from the Active list to the Acknowledged list.

For more information, see Acknowledging an Alarm .

For more information, see Identifying the Source of an Alarm .

 
action_zoom_plus_stroke Alarms in iOS and Android
Figure: Alarms in iOS and Android

The colors in Alarms are the same as in WorkStation. To change the colors in Technician Tool, change the colors in the Alarms pane in WorkStation. For more information, see Alarm Style Properties .

You can sort alarms based on the following parameters:

  • Priority

  • Timestamp

  • Source name

  • Source

  • Alarm text

  • Triggered time

  • Category

 
action_zoom_plus_stroke Active Alarms in iOS and Android
Figure: Active Alarms in iOS and Android

To identify the source of an alarm
  1. In Technician Tool, tap Alarm .

  2. In the Active alarms list, tap and hold the alarm.

     
    action_zoom_plus_stroke
  3. Tap Source .

     
    action_zoom_plus_stroke
  4. Read the details that caused the alarm to occur.

     
    action_zoom_plus_stroke
  • Alarms
  • Acknowledging an Alarm