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Concept
Products:
AS-B, Edge Server, Enterprise Central, Enterprise Server, AS-P, Virtual Project Servers
Functionalities:
Alarms
Product version:
2023, 2024
12/17/2022
Cause Notes
A cause note specifies the problem that caused the alarm. Cause notes are grouped by category, with possible alarm causes listed in each group. When an alarm is triggered, you can easily report the causes that triggered the alarm by selecting the predefined choices.
Figure:
Cause Notes dialog box
Reporting the cause of the alarm is either voluntary or mandatory. You can configure the alarm so the user is required to report the causes when certain events occur, such as when an alarm is disabled.
Cause notes can be of great use the next time the same alarm is triggered or when extracting alarm statistics.
Alarm Functions
Alarms Overview
User Actions
Alarm Control Panel – Cause Notes View
Configuring Forced User Actions
Adding a Cause Note to an Alarm
Adding a Cause Note to an Alarm in WebStation
Editing a Cause Note
Editing a Cause Note using WebStation
Creating a Cause Note
Creating a Cause Note using WebStation
Import and Export of Supporting Objects